FAQs

Answers to Your Questions

At Bambounoir™, quality is more than a standard—it's a promise. When you choose our products, you'll immediately feel the difference compared to other brands. Our fabrics are exceptionally soft, durable, and superior in temperature regulation, providing a truly revitalizing sleep. We invest not only in high-quality materials but also maintain a direct partnership with our supplier, from seed cultivation to final fabric production. Additionally, we have a strong commitment to ethical labor practices and environmental responsibility. Water recycling and the elimination of chemicals are decisions that consider environmental well-being and stakeholders. The result is an unparalleled bamboo satin, soft as silk and durable like no other fabric.

When it comes to bamboo bedding, more threads don’t always mean better quality. Sheets with fewer than 200 threads might feel rough and wear out quickly, while those with 400 or more threads can become too dense—losing the natural breathability and moisture-wicking that bamboo is loved for. That can leave you feeling hot and uncomfortable at night. Our 300-thread count bamboo sheets hit the perfect sweet spot. They’re luxuriously soft, incredibly breathable, and durable enough to last for years. This means you’ll enjoy cool, comfortable nights and a fresh, restful sleep — every night. Choosing 300 threads isn’t just about numbers, it’s about giving you the best sleep experience possible.

OEKO-TEX certification means that a product has been tested and verified to be free from harmful chemicals and substances. It ensures that textiles are safe for human use and meet strict environmental and safety standards. Products with this certification are confirmed to be skin-friendly and eco-friendly

Your orders are shipped from our warehouse in Portugal. Remember that you will receive an order confirmation email. A follow-up email will be sent to you to notify your order has been shipped.

Yes! Laboratory tests show that bamboo fibers absorb 40% more moisture than cotton and regulate temperature three times faster, thanks to their unique porous structure. The result: cool nights, even during the hottest days.



Yes! Bamboo naturally regulates temperature, keeping you cool in summer and cozy in winter. It's the perfect choice for year-round comfort.

Yes, Bambounoir™ bamboo fabric is highly resistant to wear and tear. The natural strength of bamboo fibers makes our sheets durable and able to withstand daily use without showing signs of damage like fraying or thinning. With proper care, such as washing at lower temperatures and avoiding excessive friction, you can enjoy the longlasting quality of our bamboo sheets for years to come.

At BambouNoir™, we design our sheets to minimize wrinkling. However, it's important to note that, unlike other brands that use chemicals to prevent wrinkles, our sheets are made from 100% natural bamboo fibers and are free of such treatments. As a result, they may show some gentle creases, but with proper care, like removing them promptly from the dryer, you can reduce wrinkles while enjoying a chemical-free, breathable fabric.


No, Bambounoir™ bamboo sheets are designed to resist pilling through a precise weaving technique that strengthens the fabric. As a result, your sheets remain smooth and comfortable after multiple washes, without losing their softness or developing unsightly pills, providing long-lasting luxury.

It's not strictly necessary to wash bamboo sheets before first use, but it's always a good practice to wash any new bedding before using it, regardless of the material. This helps remove any residual dirt or manufacturing residues that may be present in the fabric. Additionally, washing can help further soften the sheets and improve their feel.

Our bamboo sheets are easy to wash and care for. Wash your bamboo sheets in cold water on a gentle cycle and avoid using harsh detergents or fabric softeners to maintain their softness and longevity. More Washing instructions can be found here.

We recommend air drying your sheets for optimal results. However, if you choose to use a tumble dryer, please set it to a low heat.

Absolutely! Bamboo sheets are hypoallergenic and gentle on the skin, making them an excellent choice for people with sensitive skin conditions like eczema or allergies.

At Bambounoir™, we opt for eco-friendly packaging made from recycled materials. We understand that minimizing plastic waste matters to you just as much as it does to us. That's why we have adopted a strict zero-plastic policy, prioritizing health without compromising the environment.

Yes, when disposed of, bamboo sheets break down naturally, contributing less to landfill waste compared to synthetic materials.

At Bambounoir™, we offer the flexibility to purchase bamboo sheets both in complete sets and separately, to meet your individual needs. This way, you can also create the perfect combination for your bed, ensuring comfort and style without compromising quality.

Investing in bamboo sheets is investing in long-term durability and comfort. While low-quality sheets need frequent replacing, ours are woven from high-resistance bamboo fibers, designed to last for years without losing softness.

Once you've chosen your items and are ready to check out, just pick the Klarna - Pay in 3x (or 4x) option during the payment process and click on "Confirm Payment." You’ll be taken to a secure form provided by Klarna, where you can complete your purchase safely.

Warranty

Our 1-year warranty includes pilling, tears, or manufacturing defects as long as the product care instructions have been followed. If you identify any of these issues, please contact our customer service team by sending photos and a summary of the occurrence. They will investigate and provide a free replacement of the item.

Unfortunately, we do not offer refunds for products outside the standard 100-day return policy for unused items. However, we are committed to providing a free replacement of our sheets if they present issues such as pilling, tears, or manufacturing defects, as long as the care instructions have been followed.

Orders, Deliveries, and Returns

Orders are prepared and shipped within 1 to 2 days (excluding weekends and holidays). Delivery typically takes 4 to 6 business days, though the exact timeframe may vary depending on your location.

Once your order is shipped, you will receive tracking information. If you haven’t received a tracking update, please check your email or contact us for assistance.

Shipping can sometimes be unpredictable. We strive to keep you informed of any unusual circumstances that might affect shipping times. If your tracking hasn’t updated, please contact us for more details.

If you're not satisfied with your purchase, you can return it free of charge within 100 days. We only accept returns for items that have not been opened, washed, or used, and they must be in their original packaging. To initiate a return, please contact us via email at contact@bambounoir.com, or through our "Contact Us" page.

To return your order, please contact us at contact@bambounoir.com, or use the "Contact Us" page on our website. Make sure the items are unused, unopened, and in their original packaging. Returns must be made within 100 days of purchase. Once we receive and verify the product, you can choose between a full refund or an exchange.



Once we have the returned item and verify its condition, the refund will be processed within seven days.

Order and Payment Issues

In the rare case that you are missing an item or have received an incorrect item, you must notify us within 7 days of delivery. Please keep all packaging to help us investigate and resolve the issue.

We accept payments by credit card (Visa, Master Card or American Express) or Apple Pay. You can also pay for your order in 3x or 4x from 100€ with Klarna.

If you wish to change or cancel your order, please reach out to us as soon as possible. We process orders quickly, so if your order hasn’t yet been shipped, we will do our utmost to meet your request. However, if it is already on its way, modifications may not be feasible. We're here to assist you with any questions you have.

No problem. Please note that we can only issue a partial refund for returned items. This means your refund will be calculated as the bundle price minus the cost of the items you choose to keep at their individual prices.

Contact Us

Something not quite right with your order? Don’t worry, the Bambounoir™ customer service team is here to help. You can email us at contact@bambounoir.com or reach out via our "Contact Us" page to let us know about your concern. We will respond promptly and resolve any issues you may face.

Email us at contact@bambounoir.com from 9:00 a.m. to 6:30 p.m., and advise us of your issue.
We will always reply within 24 to 48 hours but usually much sooner (excluding weekends and public holidays).